Last Updated: July 15, 2026

At WizHippo, we understand that childcare providers are entrusted with highly sensitive information about children, families, and staff. Protecting that information is one of our highest priorities.

This Privacy Policy explains how WizHippo collects, uses, shares, stores, and protects Personal Information when you use our website, applications, and related services (collectively, the “Services”).

This Privacy Policy forms part of our Terms of Service.

1. Scope

This Privacy Policy applies to Personal Information collected directly by WizHippo from:

• Visitors to our website;
• Trial users;
• Customers;
• Authorized users of customer accounts;
• Individuals who contact our support team.

This Privacy Policy does not govern Customer Data entered into the Platform by childcare providers.

Customer Data includes, but is not limited to:

• Child records
• Parent and guardian information
• Staff records
• Attendance records
• Incident reports
• Medical information
• Billing information
• Documents uploaded by customers

Customer Data remains under the control of the childcare provider using WizHippo. WizHippo processes Customer Data solely for the purpose of providing the Services.

Parents or guardians requesting access, correction, or deletion of information relating to a child should contact the applicable childcare provider directly.

2. Information We Collect

Depending on how you use our Services, we may collect the following information.

Account Information

• Name
• Email address
• Phone number
• Organization name
• Job title
• Login credentials

Technical Information

When you access the Platform we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Date and time of access
• Login history
• Session information

Usage Information

To improve the Services and maintain security we may collect:

• Pages visited
• Features used
• Activity history
• Error logs
• Audit records
• Export activity
• Print activity

Customer Data

Customers may choose to store operational information within WizHippo, including:

• Child profiles
• Parent and guardian information
• Authorized pickup contacts
• Attendance records
• Medical records
• Immunization records
• Allergy information
• Medication records
• Incident reports
• Staff records
• Licensing documentation
• Compliance documentation
• Photos
• Other operational documents

WizHippo processes this information only as instructed by the customer through their use of the Platform.

Uploaded Files

Customers may upload files to the Platform.

Currently supported formats include:

• PDF
• JPG
• JPEG
• PNG

Files are subject to size limitations and security validation before being accepted.

Payment Information

Subscription payments and tuition payment processing are handled by trusted third-party payment providers.

WizHippo does not store complete credit card numbers.

3. How We Use Information

We use information to:

• Provide the Services;
• Authenticate users;
• Manage customer accounts;
• Deliver customer support;
• Process subscriptions and payments;
• Improve system performance;
• Maintain security;
• Detect unauthorized activity;
• Generate reports requested by customers;
• Perform backups;
• Meet legal obligations;
• Communicate important service updates.

We do not sell or rent Personal Information.

4. Sharing Information

We may share information only when necessary to operate the Services.

Examples include:

• Hosting providers
• Payment processors
• SMS providers
• Cloud infrastructure providers
• Analytics providers
• Professional advisors
• Government authorities when legally required

Information is shared only to the extent reasonably necessary for those services.

5. Security

WizHippo uses administrative, technical, and organizational measures designed to protect customer information.

These measures include:

• HTTPS encrypted communications
• Two-Factor Authentication (2FA)
• Secure password hashing
• Role-based permissions
• Customer-managed user permissions
• Separate databases for each customer
• Audit logging
• Failed login protection
• Password policies
• Regular database backups
• Infrastructure backups
• Cloudflare network protection

While we take reasonable steps to protect information, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Customer Responsibilities

Customers remain responsible for:

• Accuracy of information entered into the Platform;
• Obtaining all required parental permissions and legal consents;
• Compliance with applicable childcare regulations;
• Maintaining appropriate user permissions within their organization.

WizHippo provides tools designed to assist childcare providers with compliance but cannot guarantee regulatory compliance.

7. Data Retention

We retain information only as long as reasonably necessary to provide our Services and meet legal obligations.

Current retention practices include:

Customers may request deletion of their data in writing, subject to any legal obligations requiring retention.

8. Data Export

Customers may export available data from the Platform in supported formats, including:

• CSV
• XML
• RTF
• Microsoft Excel
• Microsoft Word
• PDF

Export availability depends on the type of information requested.

9. Cookies and Analytics

Our Services use cookies and similar technologies to improve functionality and security.

Current technologies include:

• Session Cookies
• Google Analytics (website and landing pages)

Users may disable cookies through their browser settings, although some functionality may no longer operate correctly.

10. International Data Transfers

WizHippo operates from the United States.

By using the Services, you acknowledge that your information may be stored and processed in the United States.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access your Personal Information;
• Correct inaccurate information;
• Request deletion of Personal Information;
• Request a copy of your Personal Information;
• Withdraw consent where applicable;
• Object to certain processing activities.

Requests may be submitted by contacting us using the information below.

12. Children’s Privacy

WizHippo is intended exclusively for licensed childcare providers and authorized users.

Children do not create WizHippo accounts.

Information relating to children is entered only by childcare providers or authorized users acting on behalf of those providers.

Parents or guardians seeking to exercise privacy rights regarding information maintained within a childcare provider’s account should contact that provider directly.

13. Security Incident Response

If WizHippo becomes aware of a security incident affecting customer information, we will:

• Promptly investigate the incident;
• Take reasonable steps to contain and mitigate the issue;
• Restore affected services where applicable;
• Notify affected customers when required by applicable law;
• Document the incident and implement appropriate corrective measures to reduce the likelihood of recurrence.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If material changes are made, we will provide notice through the Platform, email, or our website before the changes become effective.

15. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

WizHippo, LLC.

Email: wizhippo@wizhippo.com

Support: support@wizhippo.com

Website: https://www.wizhippo.com